Project Genesis

Project Genesis


Optus and Nokia


IT and Telecommunications


September 2017 – May 2018


Project Genesis was Optus’ large scale, single-source Managed Services outsourcing arrangement with Nokia for all mobile NOC, Field and OSS harmonisation services utilising a hybrid on-shore/off-shore operating model.

Amalgamotion was engaged to manage the Optus Transition and Operational Readiness Program.


Successful transfer of Optus employees to Visionstream

Highest number of monthly sites built in Australia, for 3 consecutive months

Introduction of Joint Executive Innovation Tanks

10% increase in employee engagement


Development and implementation of Optus-retained organisation

Introduced Joint organisational design, operational interfaces, and RACI integration

Communications planning and transformation workshops

“Amalgamotion truly played an agnostic role and weren’t afraid to have hard conversations. Their focus was always with the end game of all parties front of mind.”
Steve Minahan, Head of Field Operation, Optus
How we do it