Client
Optus
Sector
IT and Telecommunications
Services
Optus is one of Australia’s leading telecommunications companies, delivering services nationwide, including in rural and remote areas. Optus Rural Field Services plays a critical role in managing operations to ensure reliable mobile and internet connectivity for these communities.
To enhance service quality and effectiveness, Amalgamotion was engaged to oversee a seamless transition between key providers while ensuring the program delivered better outcomes for Optus customers.
Amalgamotion implemented a transition which encompassed:
- A full migration of Operations Support Systems (OSS) and Field Management tools, aligned with newly defined milestone acceptance criteria to maintain progress.
- The development and implementation of a cohesive operational model, integrated with organizational design for a streamlined transition.
- Comprehensive Discovery, Mobilisation, Integration, and Stabilisation services to support transformation.
By establishing a common, multi-party transition plan, Amalgamotion successfully:
- Resolved existing conflicts between the incumbent and new supplier.
- Prevented further program delays.
- Ensured the desired outcomes were achieved.
Achievements
Transition of two contrasting solutions for Spare Parts Management and logistics
Full substitution Tier 3 subcontractor model including migration of OSS / Field Management tools
Provision of Discovery, Mobilisation, Integration and Stabilisation services
Delivered outsourced Solutions for Site Break-fix, Site Facilities Management, Level 0/1 Network Management, Spare Parts Management & Logistics, Generator Support, and Rigging Services
