Optus Rural Field Services
CLIENT
Optus, Kordia and Thiess
SECTOR
IT and Telecommunications
DATE
March 2014 – July 2014
OVERVIEW
Amalgamotion was engaged as independent 3rd party to design and lead the direct substitution of a subcontracted underperforming field services arrangement to a new subcontractor.
Optus Rural Field Services – Outsourced services provider. Subcontractor to Subcontractor.
HIGHLIGHTS
Transition of two contrasting solutions for Spare Parts Management and logistics.
Full substitution Tier 3 subcontractor model
Mobilised future state model to plan
Full migration of OSS / Field Management tools
New milestone / phase acceptance criteria
Operations model / organisation design & integration
Single, multi-party transition plan
Resolved conflicts delaying transition between incumbent and new supplier
ACHIEVEMENTS
Provision of Discovery, Mobilisation, Integration and Stabilisation services
Delivered outsourced Solutions for Site Break-fix, Site Facilities Management, Level 0/1 Network Management, Spare Parts Management & Logistics, Generator Support, and Rigging Services
