Optus Rural Field Services

Optus Rural Field Services


Optus, Kordia and Thiess


IT and Telecommunications


March 2014 – July 2014


Amalgamotion was engaged as independent 3rd party to design and lead the direct substitution of a subcontracted underperforming field services arrangement to a new subcontractor.

Optus Rural Field Services – Outsourced services provider. Subcontractor to Subcontractor.


Transition of two contrasting solutions for Spare Parts Management and logistics.

Full substitution Tier 3 subcontractor model

Mobilised future state model to plan

Full migration of OSS / Field Management tools

New milestone / phase acceptance criteria

Operations model / organisation design & integration

Single, multi-party transition plan

Resolved conflicts delaying transition between incumbent and new supplier


Provision of Discovery, Mobilisation, Integration and Stabilisation services

Delivered outsourced Solutions for Site Break-fix, Site Facilities Management, Level 0/1 Network Management, Spare Parts Management & Logistics, Generator Support, and Rigging Services

“…highly effective transition methodology enabled a successful transition…. independent and pragmatic approach… balanced needs and risks of all parties…. unwavering focus on managing the transition to deliver sustainable end outcomes.”
Steve Minahan, Head of Field Operation, Optus
How we do it