NSW eHealth HGEN Transition Playbook Development

NSW eHealth HGEN Transition Playbook Development


NSW eHealth


State Government


June 2019 – January 2020


Patient Wi-Fi, digital imaging for radiology, and critical clinical systems such as electronic medical records all help to provide the best possible healthcare to the people of NSW. Designed to improve the experience of patients, families and staff, all of these innovative systems rely heavily on IT infrastructure to function at their optimum.

To ensure this can be achieved, the NSW Government’s Health Grade Enterprise Network (HGEN) projects aims to reduce IT complexity in hospitals by bringing together and replacing ageing and inconsistent local infrastructure in Local Health Districts (LHDs) and transitioning to an IaaS (infrastructure as-a-service) solution. The broader HGEN scope includes cabling plant, wired and wireless networking, distributed antenna system (DAS) infrastructure to support in-building mobile coverage and passive infrastructure.

Engaged to develop the HGEN Transition Playbook, Amalgamotion developed the full reference set for Local Health Districts / Entities to navigate the certification requirements of upgraded infrastructure as HGEN compliant and managing the transition to the as-a-service model.



Rapid mobilisation of team to review HGEN requirements and develop certification checklists

Developed high-level HGEN transition processes including roles and responsibilities

Develop detailed certification processes

Integrated HR and change management activities into overall deliverable


Successfully developed the HGEN Transition Playbook, binding all artefacts and deliverables into a central location, providing integrated taxonomy, document management & naming conventions and formalising the certification approach. In addition, the playbook triggers and integrates HR activities into the overall transition plans.

Documented detail certification requirements based on HGEN requirements.

"Having engaged Amalgamotion since 2019 they have brought a blend of experience, insight, capability and innovation to both challenge and support the development of the Service Commissioning initiative. Amalgamotion integrated well into the team and have developed the processes and collateral that will underpin the success of the Service Commissioning initiative.”
Andrew Pedrazzini, AOM, NSW Health
How we do it