Operations and Maintenance Solution Design

Evie Networks is committed to building Australia’s largest electric vehicle fast-charging network, empowering EV owners nationwide with the freedom to travel anywhere. As a self-funded entity, Evie Networks designs, builds, and operates electric vehicle charging stations, focusing on reliability, accessibility, and quality service.

To accelerate the adoption of clean and efficient transportation, Evie Networks is rolling out a national network of ultra-fast EV charging stations that offer 24/7 service and seamless online payment options.

Amalgamotion was engaged to help Evie Networks design a robust operations and maintenance framework to support their expansion across Australia. This work included the development of user-centred Service Levels aimed at maximising charging station availability.

Amalgamotion’s expertise in service management and operations was critical in shaping the approach to incident management, change management, field operations, and spare parts processes—ensuring Evie Networks has a future-ready, phased growth model for ongoing support and reliability across its expanding network.

Achievements

Conducted detailed data analysis to inform essential requirements for Evie’s future operating model.

Developed an Operational Playbook, outlining target processes and an operating model that aligns with Evie’s growth trajectory.

Created a roadmap guiding the transition from the current to the future operating model, covering core operations and service management processes.

Used data analytics to identify process improvements that enhance customer experience across key locations and throughout the network.

Provided targeted recommendations to Evie for optimising supplier interactions, reducing risks, and minimising potential commercial impacts.

Operations and Maintenance Solution Design

Client

Sector

Services

Achievements